At VTEX Madurai, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit vtexmadurai.com, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Full name
- Mobile/phone number
- Email address
- Billing address
- Shipping/delivery address
- Order and purchase details
- Product and quantity details
- Payment-related information
- Information you provide when contacting our team
- Information related to your use of our website
We collect only the information reasonably required to operate our website and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Process payments
- Pack and deliver your orders
- Contact you regarding your order
- Provide customer support
- Handle returns, refunds, and replacement requests
- Respond to your questions and enquiries
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where permitted
3. Payment Information
Payments on our website may be processed through third-party payment gateway providers.
VTEX Madurai does not normally store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our website.
Payment information is handled by the relevant payment service provider according to its own security and privacy practices.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Courier and delivery partners
- Shopify and website service providers
- Technology and hosting providers
- Customer communication/service providers
- Government or legal authorities where required by law
Only information necessary for the relevant service or legal requirement will be shared.
5. Shipping Information
To deliver your order, we may provide your name, phone number, and delivery address to our courier or logistics partners.
This information is used only for order fulfilment and delivery purposes.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember your preferences
- Understand website usage
- Improve website performance
- Provide relevant website features
- Understand customer interactions with our website
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
7. Customer Communications
When you place an order, we may contact you through email, phone, SMS, WhatsApp, or other available communication methods regarding:
- Order confirmation
- Payment status
- Shipping and delivery
- Order-related issues
- Returns, refunds, or replacements
- Customer support
We may also send promotional communications where permitted. You can request to stop receiving promotional communications at any time.
8. Unboxing Videos and Customer Claims
For damaged or wrong-product claims, VTEX Madurai requires customers to provide a complete, continuous, uncut, and unedited unboxing video recorded at the time of opening the delivery package.
If you send an unboxing video or photographs to our team for the purpose of processing a damage or wrong-product claim, we may retain and use that information to:
- Verify the claim
- Investigate the condition of the package and product
- Process a replacement or other appropriate resolution
- Prevent fraudulent or incorrect claims
- Maintain records relating to the order
Please refer to our Return & Refund Policy for the complete requirements regarding damaged or wrong products.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of storing or transmitting information online can be guaranteed to be completely secure.
10. Data Retention
We may retain customer information for as long as reasonably necessary to:
- Complete orders
- Provide customer support
- Maintain transaction and business records
- Handle returns, refunds, and replacements
- Meet legal, accounting, tax, or regulatory requirements
- Resolve disputes
When information is no longer required, we may delete or securely dispose of it where appropriate.
11. Your Privacy Choices
You may contact us to:
- Ask about the personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is being used
- Request deletion of information where applicable
- Opt out of promotional communications
Some information may need to be retained where required by law or for legitimate business purposes.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
VTEX Madurai is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
13. Children's Privacy
Our website is not intended for children to make purchases independently.
We do not knowingly collect personal information from children for independent purchases. If you believe that a child has provided personal information to us, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
Any changes will be posted on this page with an updated Last Updated date.
Last Updated: 30 August 2026
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
VTEX Madurai
Email: vtexmadurai@gmail.com
Phone / WhatsApp: +91 6369745767
Business Address: 67, Kunnathur Chathiram, opposite to Nandhi statue, Madurai 625001.
Website: vtexmadurai.com