Shipping policy

At VTEX Madurai, we carefully pack your fabric orders before dispatch and work with reliable delivery partners to get your order to you safely.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing and dispatch times may vary depending on product availability, order quantity, weekends, public holidays, and other circumstances.

2. Delivery

Orders will be delivered to the address provided by the customer during checkout.

Customers are responsible for providing the correct:

Name
Phone number
House/Flat number
Street/Area
City
State
PIN code

VTEX Madurai is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

3. Courier Delays

Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, transportation problems, natural events, or other circumstances beyond our control.

4. Package Inspection & Unboxing Video

Customers must record a complete, continuous, uncut, and unedited video while unboxing the package.

The video should clearly show:

The unopened package.
The shipping label.
The package being opened.
The complete contents of the package.
The product received.

This video is required in case of a damaged product or wrong product claim.

5. 24-Hour Damage / Wrong Product Claim

If your order is damaged or you have received the wrong product, you must raise the issue with the VTEX Madurai team within 24 hours of delivery.

The unboxing video must be provided when raising the claim.

Without the required complete, continuous, uncut, and unedited unboxing video, or if the issue is reported after 24 hours of delivery, we will not be able to provide a replacement for the damaged or wrong product.