Return & Refund policy

Last Updated: 30 August 2026

At VTEX Madurai, we carefully check and pack every order before dispatch. Since our products are fabric materials that may be cut according to the quantity selected by the customer, we follow a clear return and replacement policy.

1. Damaged or Wrong Product

If you receive:

A damaged product
A wrong product
A product different from what you ordered

you must record a complete, continuous, uncut, and unedited unboxing video while opening the package.

Unboxing Video is Mandatory

The unboxing video must:

Be recorded from the beginning of opening the package.
Clearly show the shipping package and label.
Show the complete opening process.
Be continuous, uncut, and unedited.
Clearly show the product received and the issue.

The video must be submitted to the VTEX Madurai team within 24 hours of delivery.

2. 24-Hour Reporting Period

Any claim regarding a damaged or wrong product must be raised with our team within 24 hours from the time of delivery.

Please contact us as soon as possible after receiving your order.

Important

Without a complete, continuous, uncut, and unedited unboxing video submitted within 24 hours of delivery, we will not be able to process a replacement or damage/wrong-product claim.

We will be unable to accept responsibility for damage or incorrect products reported after this period or without the required unboxing video.

3. Fabric Returns

As our fabrics may be cut according to the quantity selected by the customer, cut fabric is generally not eligible for return, exchange, or refund due to a change of mind.

Please carefully check the fabric, design, colour, and required quantity before placing your order.

4. Colour & Print Variations

Minor variations in colour, print placement, texture, or appearance may occur due to:

Photography and lighting
Different screen/display settings
Natural characteristics of fabrics
Printing or weaving processes

Such minor variations will not necessarily qualify for a return or replacement.

5. Replacement

If a damaged or wrong product claim is approved after review of the required unboxing video and other information, VTEX Madurai may arrange a replacement or another appropriate resolution, subject to product availability.